Bbq Hot Dog
Cook Out

Cook Out

757 S Highland St, 38111, Memphis, US, United States

Burgers • American • Fast Food • Cheap Food


"I’ve been to this location many times but this time my experience was horrible. I ordered three different meals on my order for me and my two siblings. After I finished, the cashier named Macoya told me my total. When I got to the window they handed me my food but one of the meals on my order was not handed to me. I then informed the cashier that I was missing another meal. Macoya told me that she did not ring jt up. I then began to hand her back my cash in order for her to pay me out for the last order she missed over the headset. Macoya then told me that if I wanted my third meal from my order, that I would have to pull back around in line and also suggested that I should walk up to the walk up window at 2:00 in the morning. I then proceeded to inform them again I did my part as the customer by telling them everything I wanted on my order before pulling up to the window, and that it was Macoya’s fault that my order was wrong. At this point, I wanted my money back for the entire order because they wanted me to go back around to order after I had already done so. Macoya got the manager named Candice to come to the window to handle the problem. Candice informed me that she will not be giving me a refund no matter if it’s cash or card. Candice did not do her job as a manager. I am disappointed by this experience and I will be calling corporate on the morning!"