"Going to start with the fact that I have been in hospitality for 30 years and manage the desk at a resort in Fort Myers. I will never go back to this hotel. Called to make my reservation and spoke to an agent, confirmed a 2 queen, balcony suite with breakfast included for a weekend away. Night of arrival valet was nice, check in left a lot to be desired. Agent barely spoke to us, explained nothing about wifi, restaurant and its hours, pool hours..but did explain that the balcony I requested when booking and it shows on their own website that rooms have balconies..look it up was not going to be available. Tried to say an ordinance in Orlando restricting balconies. ? Room was dirty, carpet had holes and of course stains..cause why not. Go down for breakfast the next morning and we are shouted at by lady wiping tables, 3 tables turned to listen to this, if we have breakfast included..I say yes. She looks uo our room and shouts back its not but we can pay $19 for it. I went straight to the desk. Agent was nice and offered to give me a card for 2 free breakfast that morning. Decided to decline, who needs powdered eggs and flat pancakes anyway. I would definitely not recommend this place and will not be back. What I would recommend is some better training for your booking and desk agents, clean the rooms up...and to maybe look into Guests First classes."
