"**Pros**
**Amazing Beds!** The best hotel bed I’ve ever slept in was at the Ritz Orlando. After a full day of hopping between theme parks, my husband and I woke up feeling completely recharged. Knowing you’ll be sleeping on a Ritz bed after a long, physically demanding day is such a comforting thought.
**Attention to Detail and Customer Service!** They genuinely care about their guests. When I casually mentioned it was my birthday, they went out of their way to make me feel special. It was such a delightful surprise to find a handwritten note and some treats waiting in our room! The entire staff—whether at the front desk, serving at the restaurant, attending to our car, or in housekeeping—was incredible. Everyone was helpful and a joy to interact with.
**Tons of Perks!** From Saturday night fireworks to a water park, lazy river, golf, bike trails, and various bars, there are plenty of activities available without ever needing to leave the property. I recommend dedicating at least one full day to explore the resort and take advantage of everything they offer.
**Shuttle Service to and from the parks.** This was fantastic! I didn’t have to worry about parking, and the transportation was comfortable and enjoyable.
**Cons**
**The Spa was Just Meh.** While the technicians were lovely, I expected a truly luxurious experience from a high-end spa given the price point for services like manicures, pedicures, facials, and massages, but it fell short. The high costs seem to be due to access to treatment rooms, and gratuity is already included. Essentially, you pay for the service, tip for the service, and then incur additional fees for amenities like the sauna. Honestly, if there are more than 20 people present, it loses its relaxing vibe and feels more like a crowded public gym than a serene spa. The services themselves are nice, but nothing stands out as exceptional, and they don’t warrant the high prices. I want to stress that the technicians and beauticians are excellent; however, I personally wouldn’t return. This spa experience certainly didn’t live up to expectations.
(Side note: A few years ago, I visited another Ritz Spa at a different hotel and had a similar experience. Despite the luxury prices, the services felt quite basic. In my opinion, Ritz Spas often don’t live up to the prestigious reputation of The Ritz brand.)
**The Breakfast Buffet at Highball Harvest** was overpriced for what you get. To be fair, everything on the menu is delicious, and the service was friendly, but the options were quite limited. What really stands out is the beautiful decor and serene waterfront view, which enhance the overall ambiance, but the selection of dishes is rather minimal.
**Overall,** it wasn’t perfect, but still worth it! Our stay was absolutely amazing. Even though I initially went for the parks, the Ritz itself provided such a remarkable experience that I would gladly return just for their exceptional hospitality."
