"Went for the first time on 6/2/23. Was pretty busy. Made a to go order. Ordered a Turkey club with just lettuce, tomato, and mustard. The cashier asked if I wanted bacon but didn’t clarify if I wanted cheese and since I named all of my items and DIDNT say cheese, I assumed he knew that I did NOT want cheese. Sandwich ended up having cheese and I really hate that. Went back in and told them order was wrong and wanted my sandwich remade. The lady, I’m assuming the manager and maybe owner did two things that should never happen: (1) she asked the cashier did I say no cheese or did he ring me wrong. (2) she asked me if I can just take the cheese off my sandwich myself. That is horrible customer service. The cashier was polite and pleasant and during a busy rush hour it’s easy to misunderstand something. And to ask me to just remove cheese from a sandwich which I paid $15 for (because I got a combo) is unacceptable. She even had the audacity to ask me if I was allergic to cheese. What difference does it make?!?!!! The sandwich itself wasn’t all that great, I could have gotten the same sandwich at WaWa’s. I won’t be back"
