"FINE DINING?! McDonald’s then should be considered FINE DINING. Food 0 Service 0 I sent an email requesting to have a manager reach out to me due to our experience the night we went no answer. We had an horrendous experience for my boyfriend’s birthday dinner. and we spoke with the “manager on duty” Carlos who was also the Bartender. We shared our grievances about tonight’s service and was given absolutely no respect nor response except for “okay, pay the bill.” We were not ever going to not pay the bill, but expected acknowledgement/responsibility for what happened. But all Carlos could say was, “okay.” He was 1) obviously not the manager; or 2) untrained manager, because he did not act like one at all. I have also never seen a manager behind the bar dressed in all black and no suit jacket in a fine dining restaurant. On top of it, Carlos said he was unable to come to our table because he was “very busy”, if he had to come to the table to hear our grievances, which would have taken just a few minutes out of his time, it could have been resolved. I told asked him if he cared about his customers, he said yes, I asked why he couldn’t stop by our table to speak to us, he said he was busy with the bar. Doesn’t seem to value customer service especially when there is a grievance. Our main grievance was that we asked for a table by the window. I understand it was first come first serve. We asked blanca, our waitress, and she said none were available. However, we saw two parties be sat at empty tables next to the window 10 15 minutes later. The table behind us threatened to leave if they did not get to move to the other table. I respect the service industry as I was once in that industry when I was younger. I did not think we would need to THREATEN to leave to get our request fulfilled or good service. We got our food. DISGUSTING. ABSOLUTELY not fine dining but more of mediocre banquet food that you have to eat because you did not eat all day. We only saw our waitress twice, once to order a $140 bottle of wine, second to take our food order and never again. The food was brought out on a black utility cart. Our waitress finally walked by and we had to wave her down, we asked for boxes shortly after receiving our food while watching more tables being sat by the window. Once we requested to speak with a manager, the service went downhill even more. We had to box our own food and was given absolutely no acknowledgment from our server, Blanca, for our experience. She just said, “sorry” and ran off to get boxes and the manager. It seemed like no one wanted to provide customer service nor deal with the situation at hand except to bounce it from one person to another. From my knowledge, Cite is know to be a high end, fine dining restaurant (their prices definitely show it) that prides themselves in their food, experience and service. None of that was met tonight. A $630+ bill does not equate to the service we received tonight. I realize now why they add a 20% gratuity because no one would tip 20% for the service provided. In short, the service and handling of our grievance was horrendous. They do not care about their customers and just want to get you in the door with their “fine dining” and “view.” Decor is tacky. Food is disgusting. Service is incompetent. ABSOLUTELY AVOID, there are so many better options in the city and you would still be able to keep at least $200+ in your pocket."
