"I recently had the unfortunate experience of ordering from a Jamaican restaurant that I had high hopes for, but my order proved to be nothing short of a culinary disaster. From the moment I placed my order, the red flags were waving. First off, the customer service was excruciatingly poor when I called to inquire on the soup which I really needed). When I attempted to ask about the soup options, I was told curtly that it wasn’t available on the UberEats menu. This was frustrating as I had seen it listed in their offerings prior to ordering. It felt like I was talking to a wall; no effort was made to accommodate my request or explain why it wasn’t available. Instead, I was met with indifference. Alas, the issues didn’t stop there. I specifically stated NO gravy when placing my order. It’s a simple enough request, especially considering how many people dislike their food drenched in sauce. Yet, when my order arrived, it was swimming in a pool of gravy that completely overpowered the flavors of the dish. It was a shockingly blatant oversight that left me bewildered and disappointed. To make matters worse, I discovered that I didn’t even receive all of my order. After eagerly waiting to dig into my meal, I found myself shortchanged. It was as if the restaurant had decided to play a cruel game of “guess what you didn’t get.” Missing items no drink, no rice for my overpriced brown stew snapper) can happen, of course, but the lack of attention to detail and care for the customer was palpable. In summary, my experience with this Jamaican restaurant was nothing short of a nightmare. Poor customer service, inability to accommodate special requests, and incomplete orders resulted in a truly frustrating encounter. I left with no desire to return, feeling cheated out of both my money and my time. If you’re looking for an enjoyable dining experience, I would recommend looking elsewhere. This establishment surely has a long way to go in order to improve. From a, #Bewildered&Disappointed"
