"I've been a Menchie's regular here for years now. One part is because of the products; great variety of flavors that's ever switching and not as bad for you as other brands. But the main reason I come back is the owner. She has always made me and my husband feel completely welcomed from our first visit. Even in these crazy Covid times she has been at the forefront, before mandates, to ensure that her customers can order and enjoy a sweet treat in the safest of settings possible. I think we, as customers, have grown so used to workers doing the bare minimum and/or having no passion in what they do. Maybe that's why others have misinterpreted the passion, care, and dedication of Ms. Menchie's? I know I for one, find it refreshing."