"We have been there several times. We usually walk in, this time we made a reservation because it was a special occasion. My mom had pollo a la braza half chicken, salad and french fries) which had a visible butt, tripe and feathers attached. In a calm manner we notified the server, the server notified the short Latino guy who is at the entrance checking in people with reservations. He came over, we showed him, he had the guts to tell me the feathers and the butt were on the bottom not on top. I said excuse me, I believe chicken must be cleaned before being cooked. Before I could finish talking he took the plate saying that was not the place to discuss the issue. He left like a little kid throwing a tantrum, never came back to at least apoligize like any other restaurant would have done. The server brought the check, she said they took off the chicken from our bill. That man needs to learn some customer service skills, needs to learn how to treat people with respect and dignity. We have been there before, he picks and chooses who to be friendly with, this is the second time we have an issue with him. The food is always great, first time we have an issue with the food, unfortunately he didn't handle it properly. Yes we might be back and hopefully next time he greets us and treats us with respect and dignity, we deserve to have a decent meal and our dinner and family time is not ruined."
