"My family and I’ve been coming to Dengeos for over ten years. Today I’ve experienced the most absurd, rude, inconsiderate customer service of my life. I ordered a chicken philly sandwich with no mushrooms. When I got to the register and the young lady was charging me for my order, I noticed instead of removing mushrooms they added them to my order. So I kindly explained to him that I didn’t want the mushrooms, but I also didn’t want them on my sandwich. The gentleman that always wears the hat and has glasses overheard and told me “I didn’t ask for no mushrooms, that I asked to add them to my order”. I don’t eat mushrooms never have so I explained this to him and told him that “I don’t mind picking the mushrooms off my sandwich but I don’t want the order of mushrooms”. Instead he continues to tell me over and over “that is not what I said that I ordered mushrooms and that he took my order”. At this point I told him that “Im not going to continue the back and forth”. Not only did it make me uncomfortable but I can only feel for the young lady that was handling my order. I told the gentlemen “ instead of continuing to tell me what I’ve said, you could have acknowledged that their might of been miscommunication and apologized”. Then just waived him off because at that point I was done with him. Didn’t even bother to ask for his name because he was just so extremely rude. It’s extremely unprofessional and for all my years spent in the service industry I cannot believe what I’ve encountered today. It took everything in me not to walk out of the restaurant today, but unfortunately I do not believe I will be returning."
