"In the end, they hesitantly agreed to provide honey, but only after deciding to charge me $1 for it, which is not part of their regular menu or policy. This is definitely something I need to bring up with upper management, and I have the receipt to back it up. You could sense that he was offended, and the entire team seemed to take it personally. They seemed more concerned with simply getting through their tasks rather than offering quality service, likely due to their pride.
This experience highlights why larger companies like Starbucks often excel compared to smaller establishments; they truly understand the value of customer service. I can only speculate how long these smaller restaurants will remain in business if they continue to ignore their customers' needs. It's disheartening to witness service staff react personally and leave customers feeling unsatisfied."
