"I was extremely disappointed with the service we received. We waited at the front to place our order for 10 minutes while three employees focused on DoorDash orders. One employee even watched another clean a waffle iron before finally being instructed to take our order. The toppings were handled with their bare hands, although thankfully they were wearing gloves. To make matters worse, the waffle bowl I ordered was grabbed directly by hand instead of just being picked up by the edge. When I finally got to enjoy my ice cream, I discovered that the waffle bowl was stale and barely broke apart, far from the crispy texture I had hoped for. To top it all off, I found a hair in my ice cream. I won't be returning, as the quality of service at this location has declined significantly."
