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Black Bear Diner

Black Bear Diner

2022 First St, Simi Valley, United States

Salad • Diners • Casual • American


"I came here recently for the first time with some friends/family. I wanted to give the restaurant 4 stars, but one reason I give it five stars, is because of the wonderful customer service that we had from our waitress. She really went above and beyond to make sure we were all taken care of.Coffee was delicious. I got the pancakes with eggs, sausage, bacon, and shredded hashbrowns. Everything was tasty. However, the sausages were not fully cooked. I was told that they come pre-cooked, but as I cut into it, it was completely raw in the center. Even if it was pre-cooked, there is absolutely no way that it was anything that could be consumed. I showed the waitress and she was happy to go and get me some pieces of bacon in replacement of them. She was aware that it was pre-cooked. I had no problem with that, but it still needed to be cooked a lot longer. This is not her fault. This is definitely on the kitchen. The bacon was good but you can definitely tell that had to be pre-cooked as well. I don't think it was fresh bacon. All of my other food was absolutely delicious. I felt like the portion size was pretty fair for the price that was paid.I do highly recommend that you try this place. We all had a great time and enjoyed our meals. I think the only other issue we had was a simple mixup with the food, which was easily fixed. The bathroom was pretty clean. The restaurant itself looks pretty tidy, but I didn't walk throughout the entire place. The room we sat in was pretty close to the entrance. I will definitely be coming here again. I would love to try some lunch options.There is plenty of parking."

Black Bear Diner Olathe

Black Bear Diner Olathe

11981 S Strang Line Rd, Olathe, United States

Coffee • Cheese • American • Desserts


"Revision: Management did reach out and I feel respectfully and earnestly addressed this situation. While I doubt I will go back to Olathe I?ll definitely come back to Black Bear Diner! Prior: We frequent the black bear diner in Independence. But since the Olathe location was closest to KU cancer center we went here for my cancer free celebration breakfast. I ordered my usual loaded hash browns and two over medium eggs. Well when it came out the potatoes were barely cooked and definitely not loaded. So I tried to politely let the waitress know. So she took it back to the kitchen and I SH!T you not, I could hear her mocking me about this to the kitchen staff. So when came back out it still barely had cheese on it but had a little more ham and the eggs were cold so all together a complete fail. I did let her know I could hear her speak about me to the kitchen she immediately got deferred and said well I was just telling them what to fix (weird I didn?t realize that required mocking me, I actually heard her making fun of me the way I was speaking). Long story short she gave us $6 off a $10 meal I couldn't even eat really. But the coffee was good. To anyone who is like oh she couldn?t have known I was celebrating being cancer free she had to have missed my medical bracelets or phone conversation my mom called while ordered and I needed to tell her, regardless that?s just not cool period as a server to mock a customer especially within earshot. Even though she treated me very badly (within ear shot behind my back) still made my breakfast not edible we still tipped 20%."