"We had an unpleasant experience at this restaurant. My husband and I were in the area looking for a snack when we noticed they offered boba and the renowned Korean mozzarella corn dogs. Since my husband had never tried one before, we decided to go in and get one for him. We ordered a coffee boba, a corn dog, and a water bottle.
About five minutes after placing the order, the corn dog was handed to me, but I was immediately disappointed. It looked small and seemed like one of those frozen varieties you can buy at Costco. After taking a bite, I discovered that it was still frozen inside, which was unacceptable. I approached the counter to inform the staff, and they apologized, saying they would drop it back in the oil. This worried me since I had already taken a bite, and I wanted to ensure I would receive a completely new corn dog.
I asked a woman at the front about it, and she assured me that I would get a new one. I watched as the guy opened a frozen corn dog, set a timer, and apologized again. I told him it was fine; I just wanted the corn dog. While we were waiting, we received the boba, which was good. However, as time passed, I sensed that the corn dog might end up burnt since the timer went off, but he was still busy with another order.
We finished the entire boba drink while waiting for the tiny corn dog. Eventually, the guy approached me with a complicated explanation for the delay involving defrosting issues but ultimately looked like he had burnt it. I understand that mistakes happen and people are still learning, but this guy appeared to be in his mid-thirties, so I didn't see why making a corn dog was so challenging. My frustration escalated, and I asked for a refund.
He processed the refund and had to explain to the lady in front why he was doing so. Honestly, I was very disappointed. They should stick to serving boba and leave food preparation out of it, as it proved too difficult for them to handle efficiently."
