"While the property is absolutely gorgeous, I was a solo traveler with accessibility needs and I called a week in advance to find out if I could have a room near the welcome center. I was told yes, but when I arrived I was told I had to be in Key West, the back of the property, and it was a lock off room. If I wanted to call reservations myself, I could, but they couldn’t help. I was a guest of an owner and trying to coordinate without their assistance would be impossible so I let it go when they said they’d assist with a shuttle when I needed it and would block the lock off. I could not get a late checkout either. I get my key and they send me over to owner services, where they hit me up for the timeshare with a $100 Mastercard. No thanks. We shuttled to my room, blocked the lock off. 2 hours later I’m waiting for the first of my shuttles. They took anywhere from 10-20 minutes. I appreciate that they helped me but it would rave been so much easier if they would have accommodated my needs. That next morning and the following I was woken up at 8:50 with timeshare meeting requests. The first guy offered me $250 until he realized he was a guest and backed down to $100 at that point. If I didn’t say yes to more, why would I say yes to less? The next day I requested a late checkout, even 20 minutes, when they woke me, before I was offered the timeshare presentation. I was told no. I turned down that presentation. I actually had to sit in the hallway after I checked out finalizing my bag since I had an issue with my airline and no one went in the room so 20 minutes could have been given. The staff was lovely. The room was beautiful and spacious. The property is wonderful. Make sure you reserve the right type of room, remember to take the phone off the hook at night and have transportation and you’ll have a great time!!!"
