"Ok I'll start by saying I love Carali's as a restaurant, though I've not reviewed our usual JTown location yet. I have probably carried out a dozen whole chickens, sometimes with sides, sometimes not. As a brand, I'm definitely a won over fan. Anyway, my son and I were out shopping earlier and needed some lunch, and I was resigned to something greasy and regrettable, but then I saw this location and suddenly had hope! The line to order was long, four parties in front of me at the registers coming in from the mall food court. I did not realize until after I had paid that there was another order spot by the other door. My only grievance in this experience is the line, and the fact that when a second register was opened on my side, I didn't even realize it was open, because despite my being next in line and making eye contact with me, the girl never told me she was ready until the group behind me pointed out that she was ready (I AM juggling a 3yo and his lo mein, I'm a bit distracted, but trust me... I was looking for the line to progress! Anyway, I had never ordered an individual dish from any location, always ordering whole chickens for my family. But today I got the salad (came with iconic chicken, black beans, tomato, tortilla strips and I loved it! The picture may look small but the bowl is quite large I was starving, and it was not too small! I asked for it to be delivered out in the food court (where the tv my son was drawn to was on... and they happily did. I did ask for the dressing on the side and none came out, but the runner guy happily got me a bottle of the sauce they serve with the chicken as expected, those are the dressings. I had the green one, my favorite. There were not napkins delivered, but it was not their fault I sat outside their doors. A real fork was super nice to have! I don't know why I expected plastic presumably because the lo mein had plastic Anyway. I will never fear eating healthily at the outlets as long as caralis stays there. I will also happily order that salad next time I have the chance!"