"Despite having made a reservation, we were seated 15 minutes later than scheduled, which wasn't too problematic. However, we observed other walk-in guests waiting for as long as two hours. One woman at the counter was visibly upset after learning her wait had been extended; she had been fifth in line but was told she was pushed down the queue to accommodate those who had made online reservations. If you plan to visit during the fall, I highly recommend booking online in advance.
We were able to order our appetizers right away, but it took another 15 minutes before we could place our orders for the main dishes. It took 30 minutes for the appetizers and salads to arrive, and unfortunately, two out of the three appetizer dishes were served completely cold. The salads were predominantly arugula, with some even appearing wilted.
When our main dishes finally arrived, the chicken and dumplings were served in a small cup that resembled a bowl of chicken soup, and the sides were also cold. Our waitress did not seem particularly apologetic, but at least they removed the charges from our bill. Overall, it was a very disappointing experience."
