"My family was visiting me and wanted to have some BBQ, so we decided to try this place. After ordering we waited 45 minutes for our food, and only 2 out of the 4 meals were right. We tried to explain the situation to the man who took our order behind the counter. We were very understanding that they were short staffed and was just hoping to have the order corrected. Instead that man was snippy with us and said “I sent out four plates” and was confused why we wanted the correct order. We gave him the receipt showing him how wrong the order was and he was still rude to us! A true man-Karen! My meal was one of them which was messed up and it took over an hour to get my food out. When it finally came out, I had to put on so much hot sauce to actually make it taste alright. The man-Karen offered to refund my meal yet never did (I didn’t initiate asking for the refund, but maybe he realized how rude he was and was trying to save-face). I’m embarrassed that this is the memory my family has of Durham, since it painted the picture of rude hospitality and disgusting sanitation (almost all the tables inside and under the shaded patio were full of dishes the bathrooms resembled gas station bathrooms). Will never ever waste my money here again."
