"TLDR-they attempted to reheat old fried mushrooms but didn 't reheat them long enough to even warm them, then would only replace them if we drove back immediately.Our local Mr Hero has always been average, so we always returned. This last time we received ice cold fried mushrooms for our take out order; found out once we got home. Called to request a replacement for that item at a later date. Put on hold and heard last telling someone (owner or manager) that we were not happy with our mushrooms bc they were not fresh . She came back and said we can come back up and they will give us new ones, which was ok, but we were not packing the kids up (preschooler and baby) and driving 20 min round-trip for some $3 mushrooms. They would only replace them if we came right then. My wife told me she watched the lady put our mushrooms in the frier and take them out less-than 5 seconds later. Mr Hero is good, but not returning to this location. If they don 't want to bother with properly compensating customers for their own error, them they must not care enough to keep those customers."
