"I have visited this restaurant several times, and while it is on the expensive side, that is not a concern for me. Today, I placed a pick-up order for 2 bagels, one with lox and one with turkey. However, the price did not match what was listed on the menu. The man working at the front counter provided terrible customer service. After returning to my car, I realized that my bagel was missing, the other order was incorrect, and we were not given cream cheese as requested. When I returned to request a refund due to the numerous errors, the man refused, only offering a small amount of cream cheese. I was charged $18 for the bagel, and I am unsure if this was a mistake or if it was just the fault of the employee at the front counter, who seemed insincere in his attempts to rectify the situation."
