"In the gym, Rob really made my day! I took part in both yoga and a functional training class. When it became evident that no one else would join for the group functional training, Rob graciously offered to train me one-on-one. He was quick to adapt to my specific needs, preferences, and fitness goals. Rob is a true gentleman with a fantastic personality.
Finally, for dinner, we had the pleasure of dining at Candor, where Eddie served us alongside a young woman who was in training—though you would never guess it! Both Eddie and the trainee were extremely welcoming, quick to provide recommendations, and genuinely friendly. I believe Eddie is from Puerto Rico, and once we discovered that connection, he engaged my mother in conversation about the island, its stunning beaches, and its vibrant culture.
I would rate the entire experience a perfect 20 out of 10. Everyone mentioned truly embodied the golden rule, but what made it even more special was their ability to shine beyond the corporate structure and share a bit of themselves with my family and me. In my opinion, that's what sets people in the service industry apart; it's one thing to perform your job well, but bringing fun and authenticity into the small details is what makes you irreplaceable. Great job, team!"
