"When we approached her at the register to explain that my phone was now sticky and the speaker was malfunctioning, she became extremely defensive and switched to another language. She claimed she only spilled a few drops and then accused me of spilling the rest! What kind of logic is that? She also asked, "What do you want from me?" like we were just trying to get money. All we wanted was to notify her that I would be having my phone looked at and that, if there was any damage, she would be responsible for the repairs. What she didn’t realize is that I speak five languages and understood everything she said, including her frustration over the spill.
In the end, they didn't take care of our bill, and we ended up paying $40 for terrible service and a damaged phone. We even spoke with a sheriff who offered advice. My options are to file a small claims case or write a negative review based on his recommendation. This experience was unacceptable. We used to really enjoy this place, but no more. Her behavior toward customers was completely unprofessional and childish."
