"I had the worst experience with customer service at this restaurant. I placed an order for my daughter's birthday dinner, and unfortunately, it was messed up. They forgot our fries and added cheese to the garlic knots. The rude manager insisted that we had requested no Parmesan, but they had actually used feta cheese. It's frustrating when the saying "the customer is always right" clearly doesn't apply here. There were no ingredients listed on the order form, so it was impossible for us to know they would use feta instead of Parmesan, which is common in most places. The manager didn’t apologize or offer to make things right—he simply said he would send out the fries, which never arrived. Our bill came to $62, with the fries costing over $10. I tried calling today, since they're closed on Sundays, and was informed that they couldn't issue a refund for the missing item. It was an incredibly disappointing experience."
