"We had a reservation for my husband's birthday dinner at 6:45. Upon arrival, we were seated in a side room, where there was only one other occupied table and five that were empty. After sitting there for 20 minutes without being attended to, we had to request a server and some water. We eventually ordered soup and steamed chicken dumplings (photo attached). The dumplings arrived 35 minutes later, but they were ice cold and looked very unappetizing. When we asked to speak with a manager, she came over but was not very accommodating and said she would return. Meanwhile, our soups were brought out, but they were only lukewarm at best and completely inedible. At that point, we decided to leave and went to a local competitor, where we were seated without a reservation and enjoyed a fantastic full dining experience. We will not be returning to RISE."
