"I visited the drive-thru today, December 10, 2023. I paid $11.19 for a 40 oz smoothie but was handed a 20 oz instead. When I pointed this out, the girl brought me a larger cup, but as I started drinking, I noticed the consistency was off. I frequent this location 2-3 times a week, so I could tell something wasn't right. Upon closer inspection, I discovered it was actually a 32 oz, not the 40 oz I ordered. I went inside to speak with the manager, or whoever the tattooed girl was, and she explained that they were in training that day. I pointed to the display showing the cup sizes and asked how much training it should take to get the correct cup. I ultimately decided to take a refund because the smoothie didn't seem to be made correctly, and I doubted the trainer was giving proper attention."