"Employee: "Oh, it's been back there for 10 minutes," *laughs.*
Customer: "10 minutes? Is it even warm anymore?"
Employee: *laughs again,* "I don't see why it wouldn't be; it's only been 10 minutes."
Customer: *checks the food,* "It's not hot."
Employee: *takes the bag from the customer,* "Well, how do you know? You didn’t try it."
Customer: "It's not hot, and I don't want it. I want a refund."
Employee: *laughs a third time,* "A refund? Oh, I'll get right on that." Then she walked away, and the customer had to ask the hostess to find someone who could process the refund.
As I write this, we still haven't been seated and the wait is now approaching an hour. Update: After waiting over an hour, observing all the takeout orders being delivered incorrectly or late, and watching several groups being seated before us, we decided it wasn't worth it and left."
