"First, they were out of the wine listed on menu that i was looking forward too. I know, no deal breaker. But when she brought the substitute she didn't tell me what it was or let me try a v small taste, she just poured it in the glass. Then she forgot to bring some of us our drinks. We had already waited an exceptionally long time to begin with. When my lobster bisque came it was so thick, you could eat it with a fork, plus barely warm. Then, it took forever for our dinners and when they arrived.... The food had sat at the pass so long it was luke warm. One persons fish was cold and virtually raw. IT TOOK ALMOST 15 MINUTES FOR HER TO GET IT AND WHEN SHE DID, IT WAS THE SAME PIECE OF FISH . Two of us ordered rib-eye , medium rare and 2 ordered rib-eye,medium well. All steaks were medium rare and barely warm. One of those was sent back and came back virtually the same. Oh, and my husbands boss ordered the surf and turf, but only got the turf. They forgot his lobster ! Ordering another round of drinks took forever and trust me, by now we needed them badly. We were all throughly disgusted at this point and ask for the manager. What should have been a Christmas celebration costing over $100 per person turned into sheer misery. Our waitress was almost in tears. When the owner finally appeared, he ended up comping 2 dinners that went uneaten and acted like he was doing us a favor. But was this over yet ? NO, this continued on through dessert ! Two people ordered the Pistachio gelato on the menu. Guess what ? You got it, they didn’t have that either. My husband and I were completely embarrassed, since we were the ones who recommended boss into having the company's Christmas party my husbands retirement dinner there. It could not have been more disastrous. We felt like we were being pranked on a TV show. Let me just say that we have been to the Wooden Angel many times in the past and have had several celebrations there and have always been happy."