"Our family has been ordering home delivery from this 54th Street location for over a year now and we have never had an issue with delivered food. My kids love the street kid burgers and waffle fries. Other household favorites include the burgers, steaks, gyro, and gringo dip.We've eaten at location twice. The location is about what you would expect from current day sports leaning bars. Lots of TVs, especially around the bar, an eclectic mix of memorabilia on the walls, and Americana leaning music, mostly country and classic Rock with the random top 40 from fifteen years ago mixed in.The first time the service was good. There was a slight mix up when our steak came out and I received another customer's well done steak, and he received my medium steak. The server noticed the mix up immediately and took both steaks back immediately. We were a few tables apart under the same server in the same section. Mistakes happen, the steak was re made, and it turned out tasty. Slight inconvenience but overall the food was good, service was excellent, and there was nothing to complain about. The manager came by and apologized all over himself, but we assured him everything was okay, that it was just a mistake, etc. We were not unhappy at all and the manager was very apologetic.Our must recent trip we were seated under a very attentive server. She took our order promptly, made sure we always had drinks more than half full on the table, and was very quick to remedy any minor issues. Unfortunately the quality of the steak on this trip was just not good. I'm not sure if the restaurant has made any alterations to the recipes being used to prep meat in the kitchen, but there was an overwhelming, unpleasant smoke flavor to the steak. I hesitated to send the steak back, but the server insisted another steak be cooked. I do not like to send food back, I apologized for inconveniencing her and the kitchen, but the smoke flavor was so overwhelming the steak was really inedible. When the steak was replaced it was cooked closer to order temperature and the flavor was a little less smokey, but still undesirably strong. It was good enough to eat most of and we took the leftovers home. After warming the remainder to eat at home it was quite rare on the end that was left uneaten in the restaurant. The steak was ordered medium and after reheating at home there were dark red areas in the middle of the steak. The overall texture was also not great, nearly like it was steamed and the sear was non existent. The server was, again, awesome. She apologized, informed the manager, discussed a course of action with the kitchen, and did her best to make it right. But at the end of the day the steak was just disappointing. I had hoped the manager would stop by so I could ask what changed regarding the steak preparation, but at no point did he stop by our table. Gringo dip was still great, my husband enjoyed his gyro, but the steak was a giant disappointment.Overall, despite the great service, the food being sub par at a restaurant (and in this economy) makes me think we should try another local steak and burger joint. : sad to say because we had really grown to like this place."
McKinney
