Telefono: +18108759758
Indirizzo: 2113 S Linden Rd, Flint, MI 48532, United States
Città: Flint
Menu Piatti: 30
Recensioni: 746
Sito Web: https://www.cityworksrestaurant.com/locations/pittsburgh/
"Our son was understandably upset and hungry, so we allowed him to have the chips and salsa intended for his brother. However, later on, the waitress informed us that the chips and salsa, as well as the fries, were also not gluten-free. Unfortunately, our son had already eaten some of them. When my husband expressed his disappointment, the waitress responded dismissively, saying, "Things happen." This is unacceptable, especially after we had clearly communicated the severity of our son’s gluten allergy. After asking the waitress to at least comp our son’s incorrect meal, she agreed. A manager then approached to apologize, and we reiterated our frustration over the order not being prepared correctly. While our son's proper meal was eventually brought out, the entire ordeal was upsetting for everyone at the table. The waitress took a long time to bring the check, and when we reviewed the bill, we noticed we had been charged for an additional hamburger, complicating the situation further. My husband pointed this out to the manager, who rectified the error, but it felt like the compensation for the gluten-free hamburger was meaningless in the end. In summary, if you have a gluten allergy, I would recommend avoiding this restaurant. They do not appear to take dietary restrictions seriously, and neither the waitress nor the manager showed any sincere concern for the situation."
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