Phone: +12483083532
Address: 18801 Traditions Dr, Northville, MI 48168, USA, NORTHVILLE, United States
City: NORTHVILLE
Menu Dishes: 35
Reviews: 5926
Website: http://burgerfi.com/
"Customer service lacking greatly here at this location. The young lady wasn't very knowledgeable about what is severed on burgers when asked to help. I didn't have my glasses, and online menu was vague. Anyway. She didn't clarify affecivly. Got the food. The burger I order was wrong and not as she specified when I asked when ordering. Fries were burnt tasting, and I had to take them back 2 times. I got ugly looks from the cooks that are visible from the front counter. I felt very uncomfortable and u satisfied. I didn't want to go back to the counter. The man from back came he looked like he was not happy that I had complained. My son ate his burger there and had to take fries to go. I tasted the burger, and it was not quality meat, in my opinion. Had hard gristle pieces throughout.I didn't want to go back up there because they already looked angry, so I just took it home. I attempted to nibble on it while I was at home. After it was cold, it looked quite weird. The meat was thoroughly cooked at the restaurant however when it got cold, had a weird pink tinge and tasted real funny. So I tossed it. My son said his stomach was upset that night and next day with the loose stool. 30 dollars to the toilet. Either I came on a completely horrible day or thats quality.. either way I won't go back to try again at any location just because the customer service was bad and they made me feel uncomfortable. Never even apologized. Get better customer service ?. I'm completely understanding that everything won't be perfect but at the least don't treat a customer like they don't have a right to make a complaint. I've watched too many bad episodes of restaurants doing bad things to people's orders after they complain. No thank youUpdate I sent an email as they requested. And it's crickets. No response, of course I would appreciate you refund my credit card. ?"
All prices are estimates on menu.