Cancun Mexican Restaurant

4409 Chapman Highway Knoxville, TN 37920, United States

🛍 Pizza, Cheese, Mexican, Seafood

3.5 💬 4236 Reviews
Cancun Mexican Restaurant

Phone: +18655778881

Address: 4409 Chapman Highway Knoxville, TN 37920, United States

City: Knoxville

Menu Dishes: 35

Reviews: 4236

Website: http://www.cancunknox.com/

"We've eaten at Cancun in the past and it used to be good. We went last night and it was a disaster. When we walked in only one table was taken and we had to wait several minutes before we were seated because the hostess didn't know where to seat us. The waitress came to our table right away but she was not friendly at all. We ordered our food and it came out quickly but she forgot part of our order and we had to ask her to go get it. I ordered a chicken dish and it was brought on an iron plate that sprayed grease all over me. The food was terrible, it had no flavor at all. Even the salsa just tasted like canned tomatoes. The chicken just tasted like hot grease and the rice was nearly inedible. Our waitress came back to refill our drinks and spilled it all over our table and just left it. The staff was rude and the food was awful, we won't be back."

Full menu - 35 options

All prices are estimates on menu.

Entrées

Seafood

Dips

Burger

Chicken

Beef Specialties

Dips & More

Carnes

Indian

Tostaditas

For Seafood Lovers

New Plates

Pure Mexican

Dinner Specials-Chicken

Dinners

Main Courses

Tostada De Ceviche

New: Burritos

Tijuana Favorites

Enchiladas

Starters

American Food

Chicken Entrees

Specialties

Appetizers

Lawson Lawson

Paid 9 dollars for cheese to go with my chips, chips ended up stale Uber eats btw

Address

Show Map

Reviews

Michael
Michael

Good 1st time experience with my Mother for taking her out for Mother's Day. Good job


Martin
Martin

Stopped by on a Saturday in between jobs. It was so good. The service was great. The food top notch. Looking forward to eating there again.


Maggie
Maggie

Cancun should have a 5 star rating. The food is great, they have margaritas the size of your head, the staff is very friendly, and the service is awesome. Shrimp tacos are 10/10. The margaritas are also 10/10. View menu


Ashley
Ashley

This is a great little Mexican restaurant. The portions are plentiful and there is something for every budget! They have a nice little outdoor dining area as well. The server was knowledgeable and very attentive. Try this nice little spot.


Charolette
Charolette

Walked in to a very dark looking restaurant. Waitress never smiled. Taco was very bland with the ground beef having no seasoning. Rice and beans were inedible. Salsa tasted like straight tomato sauce out of a can. The taquito was decent. Childs pizza and fries both bad. Fries overcooked and pizza was gummy. Plenty of better mexican restaurants to choose from.


Lucas
Lucas

Got a Togo order. They told me 15 mins it took minimum 30 mins. The serve refried beans with the kids quesadilla and it spilled all over my child’s quesadilla so she wouldn’t eat it. They also charged an arm and a leg for chips and salsa yet my salsa spilled all over my food. So that was a waste of money. For four entrees 1kids meal, 2 quesabirria tacos and a mariachi bowl it was $69. Place is a waste of time. View menu


Molly
Molly

My entire family is sick after eating at this establishment the previous night. The waitress was incredibly rude, condescending, and provided an unpleasant attitude. Every single food order was wrong. My mother kindly requested no jalapeños or onions due to health issues and her entire entree was smothered in them. My meal was also smothered in jalapeños, which were not in the description of the dish. Generally I would never provide a negative review, however I would like to warn others so they might not fall victim to this awful sickness my family is currently experiencing.


Joshua
Joshua

Think twice before dining here if you have a food allergy. Just picked up to-go food only to get home and find that the very clear and concise directions given we're not followed. Called up just to get it refunded from the check since I didn't want to drive back out. Apparently the POS system or the manager is incomplete and cannot do that without physically having the CC at the terminal. My fault for being a trusting person but I didn't double check the dish before getting home; I just wanted to get home and have dinner with my family. When I finally sat down I found that the dish was incomplete.


Lisa
Lisa

We've eaten at Cancun in the past and it used to be good. We went last night and it was a disaster. When we walked in only one table was taken and we had to wait several minutes before we were seated because the hostess didn't know where to seat us. The waitress came to our table right away but she was not friendly at all. We ordered our food and it came out quickly but she forgot part of our order and we had to ask her to go get it. I ordered a chicken dish and it was brought on an iron plate that sprayed grease all over me. The food was terrible, it had no flavor at all. Even the salsa just tasted like canned tomatoes. The chicken just tasted like hot grease and the rice was nearly inedibl... View menu

Knoxville

Knoxville

Knoxville offers Southern hospitality with a vibrant arts scene, outdoor adventures in the Great Smoky Mountains, and classic Southern cuisine like barbecue, cornbread, and fried chicken.

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments. View menu
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!

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"Final Update (July 27, 2024): THEY PUT BACON IN MY VEGETARIAN CREPE. I am still traumatized and queasy from my breakfast this morning. I ordered a scrambled egg, spinach, tomato crepe, which is vegetarian, as I am a Muslim and do not eat meat outside. Most of the meal was fine, until the last bite. I felt a crunch that it should not have and did not have until the last bite. It's also definitely not the crust of the crepe itself as I was eating the crust together with the center nearly all the time. I was trying to figure out what this crunchy thing could be. Then I remembered reading somewhere BACON is crunchy and savory. A nearby waitress noticed my face go pale and asked if everything is okay. I asked about this crunchy, savory thing I tasted in the last bite that felt very weird, out of place, and asked if it could be BACON. She saw some leftovers in my plate and said it does look like that. I could not believe it. In all my years in USA, I have never had such a horrible experience with MEAT being contaminated into some VEGETARIAN dish. This is literally deserving of a lawsuit. The problem with crepes is you cannot open and see everything to ensure they didn't contaminate with some BACON before eating as that defeats the purpose of a crepe. I urge all vegetarians and Muslims to AVOID this restaurant like the plague. They have no standards of cross contamination if they cannot even keep pigs and dogs away from vegetarian dishes in the kitchen. I also just saw the latest edited response from the owner to my review and see they are accusing me of lying. How disgusting and unethical. I don't care if it's the first and last time you served a group at 3:45 pm in 15 years. You just had to check your CCTV footage and confirm several of us were waiting outside while this group barged in and ordered at 3:45 pm that day. If you need even more help, it was a group of young children, probably some school or high school, with a few older teacher-aged people. Now go find the footage and I hope you recant your accusation of me lying. Absolutely despicable. Only thing I agree with the owner on is the Strawberries and cream was good. But who knows, it might contain meat too, if you aren't looking. Old review I ordered the Bavarian cream since it looked simple and focused on the vanilla flavor. But it felt really disgusting in terms of texture. I was afraid it might have gelatin when I Googled the ingredients upon that feeling of disgust. I asked the staff for the ingredients and they brought a big bucket and showed me the ingredients. Thankfully, it didn't have gelatin. But I'm guessing the reason it tasted so bad was it was some wholesale cream sold at Costco or Restaurant Depot. Update 1: Made it 3* because the service was good and they replied they buy from a bakery, which is better. For me, personally, though, the food just did not taste good so I cannot give it more than 3*. I'm happy others seem to like it though. Just the Bavarian creams I've had in other places were better suited for my taste buds. Another issue I cannot increase the stars for is that the shop was supposed to be closed 3-4 Saturday and many of us waited outside in the sun whils a big group of people just walked in at 3:45ish and took a long time to order, which wasn't over even when I entered at 4pm as the first batch or customers."