Phone: +19786881883
Address: 93 Turnpike St, North Andover, Massachusetts, USA, 01845, United States
City: North Andover
Menu Dishes: 35
Reviews: 15204
Website: https://www.chipotle.com
"I visited the restaurant at around 7:18 PM on March 12, 2024, and ordered a kids' quesadilla meal, a chicken burrito with guacamole, and a chicken bowl with guacamole. To start, the employee didn’t even attempt to properly wrap my burrito; she noticed the tortilla was torn and just paused before putting it in the foil. This felt very careless. Additionally, I ordered a kids' meal, but they forgot to include the kids' chips and drink. My fiancée went back to the counter to let them know about the missing items, and they looked at him as if he were speaking a different language—they seemed confused. He had to explain that the meal is supposed to come with those extras, and even then, they were reluctant to fix it. We ended up with the kids' drink but no chips. Considering that Chipotle isn’t the cheapest option, it’s incredibly frustrating when employees forget or mess up your order. It’s even worse when you directly address the issue with them, and they act oblivious. On top of that, this location was downright dirty. There was no reason for all the tables to be piled with leftover food from previous customers, especially with so many employees on duty. I’ve been to other locations that were more understaffed but had more attentive workers, a better atmosphere, and cleaner surroundings. Please do better."
All prices are estimates on menu.