Phone: +16785153700
Address: 2700 E College Ave #3000, 30030, Decatur, US, United States
City: Decatur
Menu Dishes: 35
Reviews: 3091
"My best friend and I have lived in the area for years and were excited to find Kafenio, especially for gyros. Our first visit was great, excellent food and 10/10 customer service, so we planned to return regularly. Unfortunately, today’s experience was disappointing. I asked the cashier (a young woman with black hair and hot pink highlights) a few questions about the menu, which she answered politely, just like last time. However, while waiting for my order, I overheard her loudly mocking me to a coworker (another young woman with short jet black hair), saying things like “I know the menu better than anyone,” and “What does the menu say?”, “How are you going to try to tell me what the menu says?”, and other remarks clearly aimed at me. I was less than 10 feet away. As someone who works in food service, I understand customer questions can be repetitive, but I wasn’t being rude or difficult. I simply didn’t know/understand all the options and asked for clarification. Her comments felt uncalled for and made me uncomfortable. At least have the decency to wait until I’m no longer there if you’re going to complain about any customers at all. Kafenio is a great spot with good food and a nice vibe, and I was looking forward to attending their networking events offered on Eventbrite, but after today, I’m reconsidering. I hope management addresses this, so no other customer is made to feel this way. Food: 4 Service: 3 Atmosphere: 5"
All prices are estimates on menu.
Decatur, a vibrant city in Georgia, offers Southern cuisine with favorites like fried chicken, biscuits, and sweet tea, enriched by a community and arts scene.