Phone: +16022484903
Address: 2902 N 7th Ave, Phoenix I-85013, United States
City: Phoenix
Menu Dishes: 35
Reviews: 4454
Website: https://www.kfc.com
"I ordered the 8-piece Chicken Tender Meal and was told there would be a 4-minute wait for the tenders, which was fine. When I asked if a drink was included, the manager on duty rudely said it was not. Since I was waiting for the tenders, I felt a drink should have been offered. Eventually, I decided to take the ready chicken so I could leave. The manager then told me I didn’t want the tenders, but I explained I was waiting for them and deserved a drink for the inconvenience. The manager insisted I still had to wait for the chicken, even though the staff member had already prepared my order quickly. I believe offering a drink as a gesture of goodwill during the wait is basic customer service. This happened on July 13th around 3pm, and I spent $30 on a meal I felt should have included a drink."
All prices are estimates on menu.