Moe's Southwest Grill

I've got stuffed box with a lot of brown rice. Nice customer service and many vegetables for vegans. For less than 8 dollars I got great amount and beautiful quality food.

The manager is always very friendly! My son enjoys coming here as his special choice of the week, so we visit often. However, we do miss some of the topping options that were recently removed, which means my wife is left with just chicken, cheese, and lettuce on her $10 quesadilla.

I have always loved Moe's. I was having to use a walker this time when I visited... a very nice, young man (working the beginning of the line) carried my tray to my table for me, and cleaned up my tray after. I wish I could remember his name so he could be recognized by the owner for going above and beyond. BTW, food was awesome! View menu

Usually faster to drive to the Haywood road location and eat rather then wait. The employees are never the quickest to serve everyone. To be honest it seems like they usually just have to many employees on the line cooking making things slower. But it shouldn’t take me 30 mins to get my burrito made when only one couple in line in front of me.

We ordered three family nacho kits online for a birthday party yesterday. They were well put together, and I definitely felt it was a great value. (I may have ordered too many since it can be hard to determine the suggested serving sizes.) I also called during a busy time to make a small adjustment to my order, and I appreciated the excellent service from the staff on such a hectic Saturday. Thank you, Moe's staff and management!

The food bears little resemblance to the photos displayed. It's not even close. Just a heads up—the experience here can feel like a gamble. If you're willing to take the risk, go for it and see for yourself, but I found it to be very inconsistent. I got fed up with the 50/50 chance that things might improve on my next visit. Seriously, it's frustrating. I'm open to giving a 4 or 5-star rating if they acknowledge the time I spent getting there and back home by replacing my burrito. View menu

I did notice some other reviews mentioned issues with the staff. While we didn't have serious problems, I did overhear some rude comments about previous customers, which might explain why some younger visitors might be challenging. So, I deducted a star for that, as I'd prefer not to hear staff discussing personal issues in front of customers. However, the atmosphere is lively, and if you're in the mood for burritos or nachos, I recommend this place over Chipotle. The food is truly delicious!

It seems that my experience varies depending on the day. I typically place a large order, and the staff consistently handles it well with patience. However, the southwest vinaigrette could use some improvement; it's not always up to par. It should always be made fresh and include fresh cilantro. When preparing the cilantro, it’s important to use a knife instead of a tomato cutter. Using the tomato cutter can cause the cilantro to wilt and spoil quickly, as it essentially bruises the herb and accelerates its breakdown.

EDIT: this post was originally a 1 star. I have since changed it as the owner has reached out and made things right with me. I did not want to hurt business for him so I have decided to update my review. Ordered to go food on the app and when I got there I checked the food and it wasn’t made correctly. I asked it to be remade. Paid for queso it wasn’t on there. Called to talk to a manager and she was very rude about it and said she would refund me. Never got the refund. This place needs better managers and for someone to take pride in the appearance of the store. View menu