"I have used Rapid Pickup at this restaurant several times to order coffee, and no matter how early I place my order, I always end up waiting because it’s not ready when I arrive at the scheduled pickup time. Today, I scheduled my coffee for 1:20 PM, but I didn’t leave the store until 1:32 PM. I had to pack my own cups and sugar before being told that they were supposed to do that for me. No one offered assistance, and I had to ask about the coffee container I was supposed to receive. Because of the delay, I ended up being late for work, even though I tried to plan ahead to avoid issues like this. I’m very disappointed, as this isn’t the first time this has happened, and there wasn’t even an apology."