Phone: +12125196649
Address: 2 6th Avenue The Roxy Hotel, Cellar Level, 10013, New York, US, United States
City: New York
Menu Dishes: 21
Reviews: 1713
Website: https://www.thedjangonyc.com
"I absolutely adore Django for its fantastic atmosphere and great jazz music. However, there are definitely some areas where the management could use improvement. I made a reservation in advance and even left a note specifying that I was coming to celebrate my partner's birthday and requested a nice table closer to the jazz band or in full view. I also asked for the dessert I ordered to come out with a birthday candle. Unfortunately, none of these requests were fulfilled without me having to personally request and almost demand them. Upon arrival, we were initially seated at a table in the back room with limited visibility of the jazz band, even though there were still better tables available. It seemed that they preferred to reserve the best seats with full views for larger groups, rather than accommodating couples like us. After some persistence and speaking with the waitress and manager, we were eventually moved to a better table. However, I still had to ask for the birthday candle for the dessert, which ended up spoiling the surprise. This should not have been necessary. The management really needs to improve communication and train their staff better in handling special requests like these. Most patrons who spend over $200 in two hours are there to celebrate a special occasion, so it would be beneficial for them to pay more attention to reservation notes. Despite these issues, the ambiance and music at Django were still enjoyable in the end. However, I would think twice before returning to celebrate a special occasion unless I was with a larger group."
All prices are estimates on menu.