White Castle - Menu

12025 Dorsett Rd, 63043, Maryland Heights, United States

🛍 Cafés, American, Fast Food, North American

3.2 💬 6909 Reviews
White Castle

Phone: +18008432728,+13142914853

Address: 12025 Dorsett Rd, 63043, Maryland Heights, United States

City: Maryland Heights

Menu Dishes: 33

Reviews: 6909

Website: http://www.whitecastle.com/

"While the food was good, as it usually is, I was quite disappointed with the cleanliness of the restaurant. Every table was dirty, and we had to use a napkin just to wipe ours down. When I asked for extra napkins since we had already used the two provided for cleaning, I approached a staff member at the counter who seemed to be in a supervising role. Unfortunately, my request was completely ignored. I waited a few minutes, but it appeared that the staff were more attentive to drive-thru customers than to those of us who had already paid. Eventually, I had to go to the restroom and grab some paper towels just to clean our hands. I’m not sure why I was overlooked, but I won’t be returning to this White Castle. When a paying customer makes a simple request like asking for napkins, it should be addressed promptly rather than ignored. If that was the manager I spoke to, she really needs to reconsider her approach."

User User

Wow! This place is really dirty, and it’s only 8:30 in the morning. Come on, guys, show some pride in your restaurant!

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Reviews

User
User

This was the best White Castle meal I've had in ten years. It was exceptionally fresh and tasty. A huge thank you to the team who worked on June 30, 2022, at 9:30 for providing such a perfect experience!


John
John

I waited for 45 minutes, and it seemed like the manager prioritized making money over assisting customers. I understand that staffing can be difficult, but everyone should pitch in to serve the guests. One staff member was preoccupied with his phone, and overall, there was a noticeable lack of urgency from the team.


User
User

I was really let down during my first visit. I was hoping for a tasty experience, but what I got was a bland cheese and pickle slider. I also tried the chocolate shake, and it didn't impress me either. I doubt I'll be returning to White Castle. The only good thing was that the food was hot and fresh, which I did appreciate. View menu


David
David

At 71 years old, White Castle has always held a special place in my heart. After finishing a karaoke performance at a nearby bar, I decided to stop by the White Castle just down the road around midnight. I was pleasantly surprised to find a short line, which allowed me to place my order without delay. Everything was prepared just as I requested, and the food was fantastic.


User
User

In all my 32 years, I've never experienced an order quite like this from any other place! It was the most delicious meal I've ever had. When we asked for "no onions," they truly understood that to mean no onions whatsoever—there wasn't a single onion in sight! The food was exceptionally fresh, and the wait time was minimal. I really appreciate how they accommodated my request to move my reservation from 10 PM to 11 PM. Thank you!


User
User

The computer system was down today, resulting in extremely slow service. Honestly, it would have been quicker to drive to the grocery store, buy some burgers, and cook them at home than to eat here. I would guess I waited about half an hour, and considering a 15-minute round trip to get White Castle, that totals around 45 minutes for one burger. Additionally, they struggled to remember that I had only ordered one combo and that I hadn’t received the drink I ordered. View menu


dill
dill

I had an incredibly disappointing experience at this restaurant. The service was lacking, the food was not appealing at all, and everything took forever. The cashier spoke so quietly that I could barely hear him, and he was chatting with another employee, who was using inappropriate language as if they were at home. The food was soggy and unappetizing, almost like it had been soaked in dirty mop water. Even though there were only three cars ahead of me, I ended up waiting 25 minutes for my order. I strongly advise avoiding this place unless you're looking for an unpleasant experience.


Stephanie
Stephanie

I wish I could give them zero stars! The customer service was shockingly rude and completely inadequate. My DoorDash driver waited in the drive-thru line for over 30 minutes, only to find out that their computer system had crashed. When I contacted support, I was told that the store confirmed the order and that everything on their end was working properly. Support then instructed me to ask the staff to double-check the order. The staff members were unfriendly and refused to engage with us. I continued to communicate with support, and they suggested that I place the order myself and prove that payment would be made. To top it off, the window was slammed shut in my face.


User
User

While the food was good, as it usually is, I was quite disappointed with the cleanliness of the restaurant. Every table was dirty, and we had to use a napkin just to wipe ours down. When I asked for extra napkins since we had already used the two provided for cleaning, I approached a staff member at the counter who seemed to be in a supervising role. Unfortunately, my request was completely ignored. I waited a few minutes, but it appeared that the staff were more attentive to drive-thru customers than to those of us who had already paid. Eventually, I had to go to the restroom and grab some paper towels just to clean our hands. I’m not sure why I was overlooked, but I won’t be returning to t... View menu

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes. View menu
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
  • North American Savor the diverse flavors of North America with dishes ranging from juicy burgers and crispy fried chicken to tangy BBQ ribs and fresh salads, all capturing the essence of regional favorites and comfort classics.

Amenities

  • Takeout
  • Delivery
  • menu
  • Breakfast
  • menu
  • Television

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"I 've been visiting this location since regularly since they opened. As a chain with a great reputation comes a bit oh high standards. They hit the mark most the time. I typically order on the mobile app and either dine or drive thru. Both are efficient. They have a 2 line drive through and one of my pet peeves if you could have a significantly longer wait depending on which line you get in. One side might be all mobile orders and 5 cars go through in the time you are waiting for 1 on the other side. It 's very hit and miss. Dine in mobile ordering is always quick. My order has always been correct here, but there is opportunity with including the correct condiments. I typically get the spicy chicken w/ mac n cheese or fries and a sweet tea or a lemonade. I love that the taste is consistent and amazing. Last time I went they had a giveaway for nuggets and I had an app reward for a regular chicken sandwich. I tried both with fries delicious. This location does more giveaways than any other I 've ever visited. They are always trying to drive customers in and I appreciate it. Make sure you have the mobile app to take advantage of the specials it 's worth it. It 's also the best mobile app for any restaurant or fast food that I 've ever used. They are missing on some of the extras I 've experienced at other locations: employees working the dining area offering drink refills, taking trash, etc. Also at times when I 've had to go to the counter for condiments, etc. even when it appears someone notices you, they don 't come over to ask if you need help unless you speak up. Don 't let that stop you from eating here it 's still delicious and MUCH better than all of the competitors in the area."