Phone: +18437893636
Address: 8983 University Blvd, North Charleston, United States Of America, 29406
City: North Charleston
Menu Dishes: 11
Reviews: 1978
Website: http://www.williejewells.com/
"Let me start off by saying that this was thee worst, poor customer service, and meal I have EVER received from this so-called Old School BBQ joint If I could give this place a 0-star rating...I would!! I ordered $40 worth of bbq and received $0 worth of nothing! We ordered two of the 2-meat combo with double sides, a side salad and extra green beans. The chicken was undercooked, the beef brisket was tough, over done, burnt and dried out, the corn fritters were overly deep fried, the Mac cheese was gummie and the baked beans and texas toasted was scorched and charred as well. The pics absolutely does NOT do the taste of this piece of trash justice. Then when I called to speak to the manager, which I ended up speaking to the owner in training and I informed him of the situation and tht I had frequently been there before and had never had this poor of service or quality of food. Instead of him apologizing for the food and service, he blames it on me and states tht the food may have been dry b/c of of it sitting, waiting for me to pick it up I then politely informed him tht I literally live less than 5 minutes from the restaurant and the lady on the phone told me tht it wld take 20 minutes before it was ready. Still hoping to get some type of resolution he then asked me what is it tht I wanted him to do abt it. I informed him tht I wanted a credit of some sort and he said, Yes, sure And then informed him tht we had eaten part of the meals and he said tht was fine just bring the food back and I wld get my refund. I asked him wht time they closed and he said 9pm. To top things off I called back to find out if my refund wld be in the form of a credit voucher or the way I paid and he insulted me by saying tht, it wld only make common sense to be refunded for only the uneaten portions of food and tht I wld only get my money back for tht even after I had already told him tht the food was partly eaten and he said tht was ok to still bring it back. He made it seem like I was clueless and stupid and he made sure tht I knew tht he was not going to honor wht he said. I then asked if there was someone higher than him tht I cld speak to and he told me, No...only his mom, who is the owner and tht she was not going to be as generous as he. He then told me tht, I was no longer welcomed to his place of business anymore even though I spend more than $40-50 on one meal a week in their establishment. Go figure! I will definitely NEVER recommend this place, especially for the price....given the customer service satisfaction is not worth it, its actually WORTHLESS!"
All prices are estimates on menu.
North Charleston, a vibrant city in South Carolina, is known for its Southern-Charm, rich history, and diverse cuisine, including Lowcountry favorites like shrimp and grits and she-crab soup.