"I usually don't leave one-star reviews, but I'm genuinely frustrated with this Chicken Express location. The other one across town is significantly better. This branch has been a constant disappointment. The management seems lacking, and I've only had about one positive encounter with the staff. Every time I place a simple order, they somehow manage to get it wrong. Just tonight, I was at the intercom trying to communicate with a girl who had difficulty understanding me (which I don't blame her for), yet they still got my order wrong when I checked the box. It's incredibly frustrating. I have a lot more to say, but I don't have the time to elaborate—especially since I used to work as a DoorDash driver. I hesitated to write a review because I didn't think it was worth it, but now I'm just tired of the situation. It's annoying that I have to drive all the way across town just to find decent food and customer service from Chicken Express. I understand they may be busy or short-staffed, but if they can’t consistently provide good service, then what's the point of being open? Also, if they run out of something, they should let their customers know—that's not too much to ask."
