"The food was decent, but they really need some training on proper customer service. The staff could use a lesson in friendliness; the girl at the counter didn’t even smile. It’s clear that customer service and food quality have significantly declined. Don’t be fooled by the five-star reviews; they seem fabricated, likely intended to keep the business afloat.
If you’re looking for good food and customer service, it's better to steer clear of Federico's. Do yourself a favor and look elsewhere. Additionally, I noticed the girl had her young daughter near the hot grill, which raised concerns about safety. It’s clear their priority is making a quick buck rather than putting customers first with smiles, care, and attention to detail. At one point, the cook even came outside and smirked at us because we didn’t get our $0.50 refund. Overall, this experience was disappointing."
