"The server had too many tables to manage, which led to an extremely long wait time. I received my order an hour and 15 minutes after I arrived. It took her 45 minutes just to take my order, and then another half an hour for the food to be delivered. I didn't mind too much, though, as I was captivated by the live jazz music and even recorded some of it, which is why I was aware of the time. Unfortunately, when my entrée finally arrived, I had no utensils to eat with. The dish looked and smelled delicious. After about 10 or 15 minutes, the server finally checked back and pointed the finger at the food runner. The manager, who appeared later, did the same. I found that quite disappointing."