Buffalo Blue Cheese Burger
Red River Bbq And Grill

Red River Bbq And Grill

1711 S Mason Rd, Katy, United States Of America, 77450

Grill • American • Barbecue • North American


"My husband just placed an order online and the meal cost us over $50 which is fine because normally their food is really good and it's worth the price however today when my husband came home with our order we were missing items and when I called to let them know they gave me the worst customer service one after the other. A woman there who says she's a supervisor by the name of Kaylee with the k did the bare minimum to solve my issue. She had a sarcastic attitude the whole time and clearly doesn't know good customer service regardless if she says she has been in the company for 5 years. I've been in the food industry for over 10 and I know good customer service as a manager. Because of her poor attitude as well as her employees poor attitude I give them a one star and I will never be going there again they did the bare minimum by telling me I could come back to get the hush puppies that get this Kaylee is technically responsible for me not having in the first place because she is the one who says packed my meal! The Irony! I could have easily been a really big Karen and said that I'm returning the food and I want all of my money back! So the least she could have done is been more apologetic and actually meant it as well as maybe offered me possibly a free dessert. Idk. . Lol anything to show that they actually care about their customers would have been nice especially because the last three times that I've ordered food from them they have forgotten something. I told her that too and she could care less."

Chip's Family

Chip's Family

1301 Silas Deane Hwy, 06109, Wethersfield, United States

Vegan • Family • Coffee • American


"We stopped here on the way home and thought it was going to be great because it was jam packed with a 15min wait. We were disappointed though because the service was lacking and the food was only so-so. There was syrup on the table so when the server took our drink order we asked for a cloth to wipe it up, we asked again when he brought the drinks and took our order. We waited a long time for him to come back. Eventually he came back with our food, which we could tell had been sitting under the heat lamp a long time because the plates were so hot you couldn't touch them and he had to use a towel to bring them over. We asked a third time for the cloth, he said he would bring it over along with our pancakes and my English muffin. He came back with the pancakes but no cloth... he reminded himself and then came back a minute later with my English muffin and a damp napkin... maybe he was new, but he wasn't very attentive. The food was ok, bacon was better than you get at a diner, and eggs were good too, but the pancakes were tough and mine came with a raspberry puree that was more like raspberry juice and ice cold, which I didn't realize until I dumped it on my pancakes. My English muffin came out without any butter and I had to ask for jam. My mother couldn't even eat her toast because it was cold and hard. It was also about $20 more expensive than the diners we had eaten at previously on the trip and not really worth it."