"Ladies and gentlemen, if you place an online order, I highly recommend calling the restaurant to confirm it. I recently ordered a veggie quesadilla, but the Clover app mistakenly processed my order as a chicken quesadilla. I accepted the order, thinking I had made a mistake, and removed the chicken myself. Later, I checked the receipt and confirmed that I had indeed ordered the veggie quesadilla. I called the restaurant and, frustrated, expressed my anger to Elsa. I realize I might have taken it out on her, but she handled the situation remarkably well. Instead of getting upset, she worked diligently to sort out the issue and even sent me a screenshot confirming that the order had initially been recorded as avocado and veggie. I also shared my screenshot showing I had ordered the veggie quesadilla. Despite the mix-up being no one’s fault, the restaurant kindly prepared a delicious veggie quesadilla for me at no extra charge. This speaks volumes about their commitment to customer satisfaction, even at a loss to themselves. Thank you for being true angels!"
