"On the other hand, the more expensive items, like the carne asada burrito, cost around $10 just for the meat. This would be understandable if you received a generous portion, but the burrito was cold as well. For that price, I would at least expect it to be at room temperature. If you're considering spending your money here, you might as well go to a food truck; you'll get better quality for the same amount of money without having to endure the long wait.
I agree with other negative reviews; the beans and rice looked like something meant for dog food, to be honest. For anyone thinking about dining here, I strongly recommend choosing another restaurant.
During my wait, I encountered two staff members who provided terrible customer service. One larger blonde woman seemed too busy chatting with her colleagues to assist, and although I was helped by a very friendly gentleman who made the experience somewhat bearable, he was constantly distracted by her. He was apologetic for the long wait and other inconveniences. In contrast, another shorter woman, possibly Latina, had a dismissive attitude. She acted like it was perfectly fine to stand in line for 30 minutes. When I asked her about the long wait, she raised her voice and accused me of being impatient. When you’re waiting for fast food, you reasonably expect it to be quick!
The establishment claims to use fresh ingredients, but the guacamole resembled something out of a horror movie, with a strange, almost bioluminescent color. It was so off-putting that I decided to turn away. You would likely find fresher ingredients at a subway sandwich shop.
Overall, this place was one of the worst experiences I’ve had, and I believe it should face serious scrutiny. The friendly gentleman working there today deserves a raise, while the prices for the food are completely unjustifiable. Paying $10 for a small portion of carne asada is highway robbery."
