"I would put 0 stars if I could. Poor customer service no customer service at all I would say.Manager didn’t even wanted to listen to me when I called about my order. Hanged up the phone when I was trying to explain the issue I had with my order.Issue:Google said that they are open until 9pm. I ordered online, through the web that their business provided (not the third party online site). I got a text message confirmation about the order being ready between 8:05 8:20pm. My husband went there at 8:25pm, the door was locked, no sign of people inside, lights off. Looked like they closed early. My credit card got charged.Next morning when I called in to explain the issue and say that I would like to have a refund, and trying politely explain the issue to the manager, she just said: ‘we closed early and did not receive any orders’, she refused to hear anything else. Not to mention, she did not introduce herself, secondly, she started arguing right away, like I’m the one at fault. Consistently telling me that they do not provide any online ordering which is a false information according to Google. It is an owner’s responsibility to modify the hours of operation online, also an owner’s responsibility to modify online ordering system (speaking from experience). The lady who spoke on the phone, was extremely rude, arguing for no reason, and not letting me finish my sentence, did not care that I paid money for my order that I didn’t receive. Of course, I didn’t even get an apology for the inconvenience that this business caused me. When I called her out on her rudeness, asked her why she is being so rude and not letting me explain the situation, she just got even more upset and replied: ‘we don’t take online orders’, and HANGED UP THE PHONE! Really? Interning, then who did charge my credit card with a business name ‘Sam’s Italian Foods’. This is not a way to operate a business. Super unprofessional.Businesses like this should not be in business, if they do not care about customers. Very disappointed."
