Sam's Italian Foods

675 Main Street, Lewiston I-04240, United States

🛍 Cafés, Pizza, Lunch, Italian

3.7 💬 700 Reviews
Sam's Italian Foods

Phone: +12077832222

Address: 675 Main Street, Lewiston I-04240, United States

City: Lewiston

Menu Dishes: 35

Reviews: 700

Website: http://www.samsitalian.com/

"I would put 0 stars if I could. Poor customer service no customer service at all I would say.Manager didn’t even wanted to listen to me when I called about my order. Hanged up the phone when I was trying to explain the issue I had with my order.Issue:Google said that they are open until 9pm. I ordered online, through the web that their business provided (not the third party online site). I got a text message confirmation about the order being ready between 8:05 8:20pm. My husband went there at 8:25pm, the door was locked, no sign of people inside, lights off. Looked like they closed early. My credit card got charged.Next morning when I called in to explain the issue and say that I would like to have a refund, and trying politely explain the issue to the manager, she just said: ‘we closed early and did not receive any orders’, she refused to hear anything else. Not to mention, she did not introduce herself, secondly, she started arguing right away, like I’m the one at fault. Consistently telling me that they do not provide any online ordering which is a false information according to Google. It is an owner’s responsibility to modify the hours of operation online, also an owner’s responsibility to modify online ordering system (speaking from experience). The lady who spoke on the phone, was extremely rude, arguing for no reason, and not letting me finish my sentence, did not care that I paid money for my order that I didn’t receive. Of course, I didn’t even get an apology for the inconvenience that this business caused me. When I called her out on her rudeness, asked her why she is being so rude and not letting me explain the situation, she just got even more upset and replied: ‘we don’t take online orders’, and HANGED UP THE PHONE! Really? Interning, then who did charge my credit card with a business name ‘Sam’s Italian Foods’. This is not a way to operate a business. Super unprofessional.Businesses like this should not be in business, if they do not care about customers. Very disappointed."

Full menu - 35 options

All prices are estimates on menu.

Sandwiches

Italian Sandwiches

Salads

Chicken

Subs

Calzone

Wraps

Chicken Wings

Bird

Snacks And Sides

Dinners - Parmigiana

Continental

Dessert

Chicken Dishes

Parmigiana Heros

Soup, Salad, And Chili

Side Orders

Starters

Hot Subs

Deluxe Calzones

Sizes

Ernest Ernest

Great food, great customer service. Makes you want to go back again.

Address

Show Map

Reviews

User
User

Excellent food and outstanding customer service. You’ll definitely want to return!


Jacob
Jacob

Horrible team atmosphere, they literally fight and gossip all throughout the shiftFood: 1/5


Ernie
Ernie

Fantastic food and exceptional customer service. It definitely leaves you wanting to return! View menu


Ross
Ross

WHAT A SCAM!Ordered for takeout, got charged, never received my food. Terrible. Do not recommend.


User
User

I was very disappointed with my fish sandwich. If the fish is, then idk. I've seen a lot of sams, but that lost me.


Deanna
Deanna

The restaurant is quiet on weeknights, but the food remains excellent. As for parking, there is plenty of convenient space available nearby. View menu


User
User

I?ve been a vegetarian for 5 years. I ordered from them an eggplant parmigiana and they gave me a steak and cheese which I did not realize until I took a bite. When I called and asked why they told me that they gave me a steak and cheese because they were out of eggplant but they did not notify me of this change. One of the worst experiences and customer service I have ever had. Do not eat here if you care about what is in your food because the staff clearly doesn?t.


User
User

I've been visiting this restaurant for many years, and it has always been my first stop on my way back from Florida. The staff, like Linda and Rita, treat me like family. The food is fantastic, and I especially appreciate that they make my pizza half-baked so I can finish it in my oven later. The frozen mini pizzas are also a favorite of mine. Sam's has become a treasured tradition in Lewiston and beyond, and it really deserves its 5-star local rating. Thank you, Sam's, for all these wonderful years!


Katusha
Katusha

I would put 0 stars if I could. Poor customer service no customer service at all I would say.Manager didn’t even wanted to listen to me when I called about my order. Hanged up the phone when I was trying to explain the issue I had with my order.Issue:Google said that they are open until 9pm. I ordered online, through the web that their business provided (not the third party online site). I got a text message confirmation about the order being ready between 8:05 8:20pm. My husband went there at 8:25pm, the door was locked, no sign of people inside, lights off. Looked like they closed early. My credit card got charged.Next morning when I called in to explain the issue and say that I would like... View menu

Lewiston

Lewiston

Lewiston is a historic city in Maine known for its Franco-American heritage. A typical dish is "poutine," fries topped with cheese curds and gravy, reflecting its cultural blend.

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time. View menu
  • Lunch Satisfy your midday cravings with our delicious lunch menu. From fresh salads and hearty sandwiches to savory soups and vibrant bowls, each dish is crafted to give you the perfect midday boost.
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!

Amenities

  • Wifi
  • Pizza
  • menu
  • Takeout
  • menu
  • Delivery

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Menu • Fish • Meat • Cafés • Seafood


"We were 3 couples together for a pre theatre dinner seated in a smaller room off the bar area. As our meal went on, a party of at least 12, a party of 3 and a party of 2 were also seated in this room. The party of 12 were celebrating a birthday, I believe, and became outrageously loud. We could not hear our own conversations, so a gentleman in our party went over and politely asked if they could keep it down. He was followed by the gentleman in the party of 3 asking the the same thing. The large party was a bit snarky in their reply, but did keep it down a bit, although it was still too loud. We do not blame the large party they have a right to celebrate loudly and we have a right to have a quieter dining experience. The restaurant should have seated us (and the other smaller parties elsewhere and allowed the large party to have the room. I know for a fact that the 2 couples with us will never return to Fishbones, nor will they recommend it to their friends because of this incident. It was the first time at the restaurant for both and both eat out very frequently. Four of us had the Duck Confit which was good, however, a bit too smokey without balancing that flavor. The Lobster with Pea Ravioli was better. On a positive note, the Salmon was fabulous as was the bread basket mixture, the oysters and the salads (although, the burrata and tomato salad should have been served at room temperature not cold! . Our waitress was terrific!"