"I was told over the phone to call an hour before our arrival so they could arrange tables for us, which sounded perfect. So, an hour prior to our arrival, I called, only to be told by a staff member that they couldn't accommodate us and that it was first come, first served. Given that I knew the restaurant wasn't very busy at 4 PM—exactly why we chose that time to avoid the dinner rush—I found this frustrating. My sister-in-law had even come in from Canada to surprise my husband, arriving at 3:15 PM to wait for us so that we could all sit together. However, the restaurant was not crowded at that time at all."
