Complete Your Meal
Pecan Street Station

Pecan Street Station

1005 W Pecan St,TX 78660-2604, United States, Pflugerville

Pizza • Cafés • American • North American


"We have been to this establishment quite a few times and it had quickly become one of my favorite places to have a club sandwich from up until my visit this evening. I ordered my food and went back out onto the patio where my mother and SERVICE animal were sitting. He was beside me until our food was brought out by a girl with pink hair. He proceeded to walk up to her and sniff her which I guided him back to me, as she was walking away she was talking to him and he wagged his tail at her and then came back to me. My mother was missing her gravy with her chicken strips so I proceeded to walk inside to ask someone for it. As I walked around the corner to the front counter I hear this young lady with the pink hair saying very hateful things about me and my SERVICE animal. Very loudly to where other people in the restaurant could hear. Very unprofessional and to tell someone their animal should not be wearing that vest because he is not a REAL service animal is ridiculous. I believe it is actually illegal to question the status of an animal wearing a service vest. I understand people take advantage of the system and my animal is registered with papers, a vest and identification cards I carry on myself as well as on his vest. He did not jump on her or even try to like she was claiming, I did choke up on his leash to get him to respond to his commands. We are still in training with him to correct certain behaviors. He is a therapy dog, not an emotional support animal but an actual therapy dog to help people in crisis, deal with trauma, as well as special needs individuals. Not to mention his disabled owner. This behavior was very disrespectful and very upsetting. I will no longer bring my business to an establishment that allows its employees to treat customers in this manner. I sincerely hope this does not occur again and the issue will be addressed."