Crispy Shrimp Roll (2)
Kirin Court

Kirin Court

221 West Polk Street, Richardson, 75081, United States Of America

Asian • Vegan • Chinese • Dim Sum , Chinese


"My family and I always dine in and have great experiences here except for today. We ordered dim sum and we mistakenly ordered an item (pan fried taro cake) when it was supposed to be pan fried radish cake. So we immediately mentioned to our server Jimmy that we wanted to cancel the pan fried taro cake and order the pan fried radish, can we please do so? And he said no it's too late to cancel that it's already being made. I have never been to ANY restaurant that has told me no you can't cancel an order. We mistakenly ordered, yes, we apologize for that but it was only within 5 mins that we put in our order. And then server Jimmy told us no, we cannot cancel it. He shrugged his shoulders and basically told us we're just gonna have to eat it and pointed at the table. That is so absurd to me. I am furious at this point. I told him I'm not paying money for something that was mistakenly ordered? Plus we aren't even going to eat that taro cake. It'll just sit there. So what are we going to do about it? And then he goes okay let me go and change it now. He doesn't even apologize about his initial response and lets us eat while feeling utterly disgusted. Then continues to just stare us down while the food arrives. I have NEVER felt so disrespected at any restaurant in my entire life. This experience has been the worst. I asked another server if we could speak to a manager about this whole experience and guess who walks up, Jimmy. Jimmy claims to be the Manager. I asked him can I speak to the manager Jimmy said I am the Manager, what's the problem. What do you mean what's the problem you already knew what it was? He sure isn't dressed like a Manager he's dressed as one of the servers. I went ahead and told him about the experience again and he still didn't apologize for any of it. I told him he probably doesn't care about me being upset at this experience and all he said was ok and the end of it. He's a real big A hole I'll tell you that. I felt like I wasted my breath for nothing speaking with him. So I obviously had to speak with someone else about it like upper management so I asked the host is there another manager around he said yes the General Manager and his name is Michael. I spoke with Michael and told him everything and he apologized and said that we are always able to cancel orders so he is very sorry that happened to us and will talk to Jimmy. Next time you guys come here look out for Jimmy he might just tell you no too and stare you down the whole time while you're there. Ridiculous."