"When ordering takeout, they frequently charge for items we didn’t request, and then argue when we try to clarify. On one occasion, I ordered shrimp tempura as a meal, only to find out that they had stopped serving it that way and now only offered it as an appetizer. I wouldn't have known this had they updated their menu on their website or informed me when I placed the order. Instead, they charged me for a full meal but served me the smaller appetizer portion.
When I tried to address the issue, the server and owner were loud and dismissive, failing to listen or treat me respectfully. They offered me a credit instead of a refund, but I could never use that credit because they somehow claimed it didn’t exist.
The menu is almost always inaccurate, and they don't communicate properly to correct any mistakes. We've been regular customers, dining here 4-5 times a month since they opened, but I’m done giving them the benefit of the doubt. It’s unacceptable to take advantage of customers."
